koiTerms of Use

When you open an account on koi, you agree to our terms of service. These terms set out what we expect from you, what you can expect from us, and how disputes are resolved. Our terms apply to all players in supported jurisdictions where our services are available under local law.

We at koi operate a gaming platform with slot tournaments, live-dealer tables, sportsbook markets, arcade games, and lottery sections. Our terms cover account creation, deposits and withdrawals, bonus conditions, game rules, and dispute resolution. We enforce these terms consistently across all players and all game sections on our platform.

This page explains our key terms in plain language. For the full legal text, please refer to our complete terms document. If you have questions about any term or condition, our support team can provide clarification during business hours.

Account creation and eligibility on koi

To open an account on koi, you must be of legal age in your jurisdiction and not prohibited by local law from accessing our services. We require accurate personal information during registration. You are responsible for keeping your login credentials secure and for all activity on your account. If you suspect unauthorized access, contact our support team immediately.

We at koi reserve the right to verify your identity at any time. We may request documents to confirm your name, address, and payment method. This verification is part of our standard KYC process and is required before you can withdraw funds. If you cannot provide verification documents, we may suspend your account pending resolution.

Deposits, withdrawals, and payment methods on koi

We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Your account balance is unified across all game sections — deposits fund all games equally. We do not charge deposit fees, though your payment provider may apply their own charges.

Withdrawals on koi are processed after KYC verification. We confirm your identity and payment method before releasing funds. Withdrawal requests are processed during business hours. We maintain standard response windows for all withdrawal requests — not subject to verification, but consistent handling during our operating hours. Your funds are returned to your original deposit method.

We at koi do not guarantee specific withdrawal timelines. Processing times depend on your bank, payment provider, and verification status. If your withdrawal is delayed, our support team can provide updates during business hours. We do not process withdrawals to payment methods other than your original deposit method.

Game rules and outcome determination on koi

Each game section on koi operates under published rules. Our slot tournaments use certified random-number generators. Our live-dealer tables use professional dealers and multi-camera setups. Our sportsbook odds are calculated by our trading team. Our arcade games combine skill-based mechanics with outcome determination. We publish all rules before you participate in any game.

We at koi do not manufacture false outcomes or adjust results retroactively. Every game result is determined by our certified game engine or professional dealers. We do not adjust outcomes based on your account balance, play history, or any other factor. If you dispute a game result, our support team can review the session record and explain our decision.

• Slot tournaments — certified random-number generators determine all outcomes
• Live-dealer tables — professional dealers conduct all games with multi-camera verification
• Sportsbook — odds are calculated by our trading team based on market data
• Arcade games — skill-based mechanics combined with certified outcome determination
• Lottery games — certified random-number generators determine all draws

Bonus terms and conditions on koi

We at koi do not offer fixed bonus amounts or guaranteed bonus structures. Any promotional offers we make are subject to specific terms and conditions published at the time of the offer. Bonuses are credited to your account balance and are subject to our standard withdrawal verification process.

We reserve the right to modify, suspend, or cancel any promotional offer at any time. Bonuses are not transferable and cannot be withdrawn as cash unless explicitly stated in the offer terms. If you have questions about a specific bonus offer, our support team can explain the conditions during business hours.

Dispute resolution and account suspension on koi

If you dispute a game result, account charge, or withdrawal decision, contact our support team with details of your concern. We will review the relevant game records, account history, or transaction details and provide an explanation. Our support team maintains response windows during business hours — not instant resolution, but consistent investigation of all disputes.

We at koi reserve the right to suspend or close your account if we believe you have violated our terms, engaged in fraudulent activity, or used our platform in violation of local law. Account suspension is a final decision and is not subject to appeal. If your account is suspended, any remaining balance is forfeited.

We do not offer account recovery after suspension. If you believe your account was suspended in error, you may contact our support team to request a review. Our support team will investigate your request and provide a final decision. This decision is not subject to further appeal.

Our koi terms – summary

We at koi operate under clear terms that apply to all players. You must be of legal age and not prohibited by local law from accessing our services. You are responsible for keeping your account secure and providing accurate information. We verify your identity before processing withdrawals. Our game results are determined by certified systems and professional dealers, not adjusted retroactively.

We accept major Indonesian payment methods and maintain unified account balances across all game sections. We process withdrawals during business hours with standard response windows. We do not guarantee specific withdrawal timelines or bonus amounts. We reserve the right to suspend accounts that violate our terms or local law.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you have questions about our terms, our support team can provide clarification during business hours.

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