koi Platform Privacy Notice

This page describes what we collect when you use koi and how we keep that data protected. We at koi collect personal information only when you create an account, deposit funds, or interact with our support team. We use this information to verify your identity, process your payments, and provide customer service. We do not sell your data to third parties, and we do not use your information for marketing purposes without your consent.

Our privacy practices follow standard data-protection principles. We encrypt sensitive information in transit and at rest. We store your data on servers that may sit outside your jurisdiction, but we maintain consistent security standards across all locations. We retain your information only as long as necessary to provide our service and comply with legal obligations. When you request account closure, we delete your personal data according to our retention schedule.

This notice applies to all users of koi, regardless of location. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you have questions about how we handle your data, our support team can provide clarification during business hours.

What we collect on koi

We collect your email address when you create a koi account. We collect your full name, date of birth, and residential address during account verification. We collect payment information — your bank account details, mobile wallet identifiers, or card numbers — when you deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We collect your phone number if you provide it for account recovery or support contact.

We collect gameplay data — your bets, wins, losses, and account balance — as part of normal platform operation. We collect your IP address and device information when you access koi. We collect support tickets and chat logs if you contact our team. We do not collect biometric data, health information, or any sensitive personal data beyond what is necessary for account verification and payment processing.

How we use your data on koi

We use your email and identity information to verify your account and comply with anti-money-laundering regulations. We use your payment information to process deposits and withdrawals. We use your gameplay data to calculate your account balance, settle bets, and generate your transaction history. We use your IP address and device information to detect fraud and prevent unauthorized access to your account.

We use your support contact information to respond to your inquiries during business hours. We use your data to investigate disputes, process account recovery requests, and handle withdrawal inquiries. We do not use your data to send marketing emails, promotional offers, or unsolicited communications. We do not share your data with advertisers, data brokers, or third-party marketers.

Third-party processors and data sharing on koi

We share your payment information with payment processors — the banks and mobile wallet providers that handle your deposits and withdrawals. These processors are bound by confidentiality agreements and use your data only to complete transactions. We share your identity information with our KYC verification provider to confirm your identity during account setup. We may share your data with law enforcement if required by legal process or court order.

We do not share your data with other gaming platforms, affiliate networks, or third-party advertisers. We do not sell your email address or contact information. We do not use your data to build marketing lists or sell access to your profile. Our third-party relationships are limited to payment processing, identity verification, and legal compliance.

Your rights regarding your data on koi

You have the right to access your personal data. You can view your account information, transaction history, and profile details in your koi account settings. You have the right to request correction of inaccurate information — contact our support team to update your name, address, or contact details. You have the right to request deletion of your account and associated data, subject to our legal retention obligations.

You have the right to withdraw consent for data processing. If you no longer want us to use your data for account management, you can request account closure. We will delete your personal information according to our retention schedule, which typically ranges from one to seven years depending on the data type and legal requirements. You have the right to lodge a complaint with your local data-protection authority if you believe we have mishandled your information.

• Access — view your personal data in your koi account settings
• Correction — request updates to your name, address, or contact information
• Deletion — request account closure and data removal, subject to legal retention
• Withdrawal — stop data processing by closing your account
• Complaint — contact your local data-protection authority if needed

Cookies and tracking on koi

We use cookies to maintain your login session and remember your preferences. We use session cookies that expire when you close your browser, and persistent cookies that remain for up to one year. We do not use cookies for tracking or profiling. We do not allow third-party advertisers to place tracking cookies on koi. Our cookies are necessary for platform functionality — login, account security, and user experience.

You can disable cookies in your browser settings, but this may prevent you from accessing koi. We do not use pixel tags, web beacons, or other tracking technologies beyond standard cookies. We do not track your activity across other websites or platforms. Our analytics are limited to aggregate usage data — how many users access koi, which game sections are popular, and general traffic patterns.

Data retention and account closure on koi

We retain your personal data for as long as your account is active. After you close your account, we retain your data according to legal requirements — typically one to seven years depending on the data type. We retain transaction records for anti-money-laundering compliance. We retain identity verification documents for fraud prevention. We delete marketing preferences and support tickets after one year of account inactivity.

When you request account closure, we process your request within our standard response windows. We delete your personal data according to our retention schedule. We may retain anonymized data for analytics and fraud prevention. We do not restore deleted data except as required by legal process or court order. If you have questions about our retention practices, our support team can provide details during business hours.

Our koi privacy commitments

We at koi commit to protecting your personal data through encryption, access controls, and regular security audits. We commit to using your data only for account management, payment processing, and legal compliance. We commit to transparency about our data practices — this notice describes exactly what we collect and how we use it. We commit to responding to your data-access requests and account-closure requests within our standard response windows.

We do not sell your data. We do not use your information for marketing without consent. We do not share your data with third parties except as necessary for payment processing and legal compliance. We do not track your activity across other websites. We do not build profiles for targeting or discrimination. Our data practices are designed to support your account security and platform functionality, not to monetize your information.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you have questions about our privacy practices or how we handle your data, contact our support team during business hours. We maintain response windows for all data inquiries — not instant replies, but consistent assistance during our operating hours.

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